My Yesterdays

Ok lets start from the very begining. I have been waiting for this modem I bought from ebay.. took like a week to get it but it finally got here.  On Saturday.. I hooked it up and then , I was not getting a internet light .. So I call ATT.. I got a lady by the name of Liz, she was nice enough but she said that my modem shows that it was not working . Hmmm lets see it recognized my modem and the light was green ok wait I know allot about dsl , dialup and wireless install thats what I do for a living . So I run some test on my own and it comes up that the modem is good and that its not getting a IP address. So I call them back and get a lady by the name of Lisa . just to let you know both of the ladys I think was from Japan or somewhere in that location.. I really had a hard time understanding them.. But i wanted to get this to work been without internet for more than a week it was driving me nuts.. I told her that my modem was fine but there is something wrong with the connection .. could she please help me .. she says that now it must be something wrong with the box outside or at the pole.. ok I say you mean the dmark? she says yes that is what that is called.....That should of been my first clue that I was talking to someone that didnt know what they were talking about.. but I pursue because I want this to work.. She finally says that it has to be the line outside.. and also tells me that if its not than they will charge me if they need to come in side and fix the line .. I say no way .. what the hell you guys talking about isent it your job to get this thing to work? she says mam you are being monitored .. I say fine get me someone that knows what they are talking about she gives to to someone else this lady I dont know this ones name says its in the line and not to worry we will get someone out there to morrow morning .. so I finally say ok . at this point im so stress about the whole thing I give up. And yet im not done yet with this story.. I say ok I will wait till the morning when they come to see if it works.. around 11 a.m. I finally I call ATT again .. this time they tell me that the line is working .. but I say its not in here.. Angel is her name says well did you register your computer yet with ATT .. hmm no I didnt no one ask.. she leads me through many screens and enter many things , Bamm the green internet light goes on.. Imagine that .. two days of frustrating calls and Angel was my savior I say to her why did no one ever ask me this through all this teching .. I ask to speak to her super and told him what a very good job she did ... and then ask him why on earth didnt someone tell me about getting this thing registered? he says Im sorry mam I dont know . One thing I have to say about ATT dsl it works and its fast enough for me but as far as most of there tech support they suck. See at my work were I do internet tech work , with wireless , dsl and dial up we work on the problem they are having till its fixed we just dont say well it must be your modem or the line. we make sure we do everything possible to make them work.. and suggest many many things . and if it still don't work we ask them to bring it in so we can make sure its not working and fix it for them. The thing of it is , that when I do teching at work we dont have registration online we a call it setting up there account .. how crazy is that . I should of known that this wouldnt of been that easy . but we all learn something new every day.. and today I learned to ask many  many questions .. and finally got my answer.. So the moral of this story is never give up never believe one person if you dont feel that its right .. keep asking more and more questions. So now I have my internet back and im happy .. We also went to my grandson's Logans birthday party had fun see a bunch of blue angels they were here this weekend . and had cake and ice cream well everyone else did as a diabetic it couldnt have any .. but did take a bite from hubbys cake.. yummy.. We came home cooked on the grill pork chops and had bush baked beans and we relaxed and now its time to go to bed. so night all .

Posted by toni on June 22nd, 2008
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